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Leasing Manager Santander Sweden

Santander Consumer Bank AS is a Nordic bank that is part of Banco Santander's global group. We are the market leader in the Nordic region regarding car financing and work together with over 5,500 dealers in the Nordic market. In Sweden, we work with over 900 dealers in both the car & leisure market.

We are looking for a Leasing Manager to join Santander Sweden’s Captive Team. The Captive team of 11 people is a part of the Swedish Auto Team and is responsible for our corporations with importers & brands both within the Auto and Leisure segment.

The Leasing manager has an important role as leader for our leasing products and to continuously improve products, processes, and services according to strategy and prioritizations. The ideal candidate has experience from remarketing and fleet business together with strong knowledge about the Swedish auto market.

We offer a corporate culture that is professional and dynamic, yet informal. You will be a part of a highly competent team with dedicated and friendly co-workers to support you in the role.

Main task and responsibilities

As Leasing Manager your responsibility will include, but not be limited to the following:

  • Creating and manage cross team processes regarding returned Leasing cars to Santander and its partners.
  • Work close with Key Stakeholders (both client, partners and internally) to drive profitable Leasing programs on a local level.
  • Together with internal stakeholders be part of setting up Leasing programs including RV setting and bundling
  • Be part of drive, support and develop the product and leasing programs on a daily basis with internal and external stakeholders. Especially the internal leasing team and Auto Change Manager.
  • Part of delivering the overall commercial targets
  • Ensure that the current set-up is continuously evaluated to ensure the best possible goal achievement and success
  • Ensure that the work is done according to current rules, processes and guidelines
  • Ensure that ongoing reporting will be carried out
  • Together with Brand Managers create attractive TCM offers
  • Participate in various projects connected to Leasing
  • Manage contracts with external and internal team related to remarketing
  • Support the auto business with all types of administrative tasks related to Leasing

Personal Characteristics

  • Customer oriented – Both towards end consumer and our partners.
  • Curious to find new distribution and new products
  • Strong cross functional team player
  • Energetic
  • ‘Can do’ mindset
  • Strong problem-solving ability

Competencies and Skills

  • Strong negotiation and communication skills
  • Preferably 3 years experience from Fleet or Leasing business
  • Analytical and financial background
  • Strong business and product understanding
  • Very strong knowledge in MS Excel & Power Point
  • Project Management skills
  • Result oriented
  • Structured
  • Both tactical and strategic (Sees the whole picture)
  • Strong understanding of Auto industry

Preferred Experience & Education

  • Proven track record in remarketing or used car programs is an advantage
  • Min 5 year of experience in the auto business area
  • Experience of B2B business.
  • Preferably good knowledge within Fleet business
  • Masters degree in Finance and Business Administration, or equivalent is preferred

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position is located in Solna and some travelling visiting partners is part of the role.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact Captive Leader, Pernilla Hammar at Pernilla.Hammar@santanderconsumer.se

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Lead Country Execution Sweden

The Lead of Country Execution provides thought leadership and strategic direction to how the local execution team perform their task and solve the customers requests. The position is key to serve the customers and vendors in an efficient and customer friendly way.

The role is responsible to drive both the efficiency, quality and professionality in the execution team. He/she will set the strategy on how the local team will execute and respond to Nordic Collection Management, Vendors and Customers. He/she will manage the Team who are responsible for specialist and back-office tasks and service requests coming directly from the end-customers or the Vendors

He/she will have a strategic, process and people management focus. He/she will gather data and information to help drive the improvement agenda and find new and smarter ways of working. The improvement initiatives will play a crucial part into the efficiency of the Collections function. He/she will together with Country Execution Management initiate and drive processes improvement around IT systems and increase cross-boarder collaboration in the workforce.

As a member of Country Executions Management Team he/she will represent the country layer of his team and also Country Execution in a broader One Bank view. The position will work closely with the Head of Late Collections and Head of Massive Collections. The Execution teams are dependent up on the Late and Massive team executing their strategy as many of the customer interactions between the three departments are inter-related. Further, the position must manage internal and external relationships, while driving Execution excellence in the country.

Main areas in the role:

Strategic Design & Focus

  • Determine the team strategy and SLAs for approaching customer requests, vendors, Legal proceedings and internal customer support and vendor managers while remaining lean and efficient
  • Ensure the Execution teams execute the strategy from a local and bank perspective

Executional Excellence

  • Establish best practices on a local level and share with Country Execution Management.
  • Contribute to when feasible, design and standardize processes across all geographies
  • Identify and specify required system functionality
  • Set and identify KPIs to drive productivity and motivate for executional excellence
  • Leverage predictive analytics from Analytics to develop and drive Next Best Action recommendations

Cross – Function Collaboration:

  • Actively collaborate with the Lead of Country Execution in the other Nordic Countries, Head of Re-Marketing, Massive and Late to ensure that all teams are aligned in terms of priorities and processes, through Execution Management layer.

People Management

  • Manage and guide the local team
  • Leverage the teams local expertise when approaching and initiating new improvements initiatives

  • Enable the team to develop their capabilities, and provide guidance in conflicts within the team

  • Management and development of the team, including identifying and building the right competencies and skills, career development, performance management, coaching and employee engagement

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Customer Service Specialist

Oletko positiivinen ja energinen tiimipelaaja? Nautitko ihmisten auttamisesta ja vauhdikkaasta työympäristöstä? Jos vastasit kyllä, voit olla hakemamme Customer Service Specialist.

Santanderin asiakaspalvelussa autat asiakkaitamme rahoituspalveluidemme parissa puhelimitse, sähköpostilla sekä verkkopalvelussa. Olet oma-aloitteinen ja tehokas tiimipelaaja, joka pystyy tekemään myös itsenäisiä päätöksiä. Sinulla on hyvät asiakaspalvelutaidot ja halu ylittää asiakkaiden odotukset. Osaat kuunnella asiakasta ja tarjota hänelle aina parhaiten sopivan ratkaisun. Ymmärrät myynnin merkityksen asiakaspalvelussa ja sitoudut yhteisiin tavoitteisiin. Sopeudut nopeasti muuttuviin tilanteisiin, etkä pelkää rutiineja. Haluat osaltasi vahvistaa yrityskulttuuriamme, jonka ydin on yksilöllinen ja reilu asiakaspalvelu. Aikaisempi kokemus asiakaspalvelutehtävistä katsotaan eduksesi.

Meillä pääset kehittymään asiakaspalvelun ammattilaisena innostavassa ja kansainvälisessä ympäristössä. Monipuolisessa tehtävässä pääset näyttämään taitosi ja haastamaan itseäsi. Meillä on positiivinen tekemisen meininki ilman turhaa pönötystä ja teemme töitä unohtamatta pilkettä silmäkulmassa. Kyseessä on vuoden pituinen määräaikainen tehtävä. Palkkaus on Rahoitusalan työehtosopimuksen mukainen.

Lisätietoja tehtävästä antaa Otto Peltonen 4.5 ja 10.5 klo 14-16 numerossa 050 324 3555. Tehtävä alkaa joustavasti sopivan henkilön löydyttyä, ja käymme hakemuksia läpi jo hakuaikana. Toimithan siis nopeasti.

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HR Administrator

We offer you an exciting opportunity in a global company with local responsibilities. You will get the opportunity to learn and take part of variety of aspects of HR. We are a professional HR team (20+) in the Nordics supporting your development. We offer a flexible working premises, but we have a modern office waiting for you by the sea in Kulosaari. The role is temporary until end of September with a starting date in June.

Key responsibilities for this role are to support monthly payroll process together with our payroll vendor and also ensure that our cross Nordic HR processes are followed in best possible way. The role will support our Finnish employees in our different HR channels (hr mailbox, chatbot, handbooks).

Working in close cooperation with the HR Operations and HR BP teams in supporting our employees and managers in all our HR processes. Main activities includes:

  • Follow-up and respond on enquiries in our HR channels
  • Support in monthly payroll process, validate data and process
  • Ensure HR data validation and data quality in our HR systems
  • Follow-up on onboarding and termination processes
  • Follow-up on absence and time reporting
  • Benefits administration

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OPS Analyst - All Nordic Locations

As an Ops Analyst you will be providing data and insights from the biggest function of the bank – Operations. With handling applications, disbursements, sales activities, customer & partner contacts and various back-office tasks, the amount of data in OPS is massive and we need reinforcement to build upon it. This is the opportunity to become part of creating greatness from scratch!

You will work closely with two colleague Ops Analysts by utilizing Agile principles and having a Nordic perspective with stake holders in Denmark, Finland, Norway, and Sweden. Together with the team you are building data & reports into PowerBI, excel and other reporting templates. You also will be providing insights, analysis and forecasting based on the facts & figures. The underlying data is mainly obtained through coding in SQL and SAS, hence we are looking for a person with great interest and at least junior level of knowledge within this area.

Our Ops Analyst team is rather young – we have only existed a year - so you have a great chance to affect our ways of working and maturing our team further. In addition to running the Data & Analysis “data center” with your colleagues, you will be collaborating with Data management, Commercial, IT and other stake holders as well as presenting reports and insights to leaders – also up to Exco level. The work also includes training the end users and sharing knowledge on how to utilize the reports in the most optimal way. Therefore, you will succeed with having great communication skills and readiness to present your work in various forums.

When building new, the tasks that you need to overcome to get to the finish line are sometimes unpredictable. Also constantly changing requirements and adjustments are business as usual. With optimistic, solution oriented “can do” -attitude these hurdles will feel easier to manage. Also having structured, proactive and systemic approach helps you to keep up with the deliverables and plans.

Main activities
· Execute reporting requirements in a timely and accurate manner

· Automate, standardize & harmonize reporting, where feasible

· Ensure aligned and clarified definitions

· Collaborate & communicate actively across teams and functions

· Document the data & reports and ensure quality with controls

· Run training and knowledge sharing across Operations

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Due Diligence Specialist - All Nordic Locations

Our Due Diligence specialists enable Santander Consumer Bank to truly know its customers. Santander recognizes its responsibility to prevent activities related to money laundering and fraud in order to protect its shareholders, customers, partners, employees, and reputation.

The main responsibility of a Due Diligence Specialist is assisting on all questions related to the enhanced procedures for onboarding customers and partners, to ensure continuous review of customers, and assist with assigning appropriate risk profiles to customers and relevant third parties. This role also supports the engagement in awareness of relevant risks related to money laundering and terrorist financing for first line sales teams. The Due Diligence specialist will assist in investigative support, as needed, to the Fraud and Transaction Monitoring teams.

The Due Diligence specialist will also take part in elevating the knowledge and risk assessment quality of the team, by supporting colleagues on complex cases with their skills within risk assessments.

Areas of responsibility

  • Timely response to alerts for new and existing customers and enhanced due diligence of customers
  • Preparation of risk assessment reports for high-risk private and corporate customers and coordinating necessary mitigating actions with relevant stakeholders
  • Timely identification and assessment of risks associated with politically exposed persons and their relatives and close associates (PEP/RCA) and preparation of risk-level recommendations for review by the Due Diligence Leader
  • Interpretation of risk guidelines from internal AML team and understanding of how to use them in risk assessment reports.

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Business Analyst Consumer

Do you want to play a central role in the implementation and roll-out of the new Nordic origination system for Consumer? Are you a person with an eye for detail who loves to see to that all pieces of the puzzle fit perfectly in place? If so, have a look below.

As Business Analyst for Consumer Nordic, you will be part of cross functional team and work side by side with Product Managers and Product Owners. You will be part of our ART (Agile release train) and you will be responsible for bridging the gap between IT and Business with goal to improve efficiency and increase customer value.

As Business Analyst Consumer you will work close with the Business and IT to understand process, products, services, software and hardware can improve efficiency and add value to the Customers. This information is used to write detailed IT requirements and document processes according to the way of working in the bank.

To succeed in this role, you should thrive on getting the details right and have a natural analytical way of thinking. In addition, you need to have good communication skills and need to be able to explain difficult concepts to non-technical users.

Main tasks

The tasks will include, but not be limited to the following:

  • Evaluate business process, write requirements, uncover areas of improvement and develop and implement solutions.
  • Performing requirements analysis.
  • Lead and facilitate user story specification and acceptance criteria’s’ in collaboration with subject matter experts.
  • Align and communicate dependencies with related projects​
  • Ensure target architecture perspective on business requirements​
  • Perform user acceptance testing.
  • Document customer journeys and process descriptions.
  • Secure connection to other relevant documentation in order to create a “red thread” in the documentation​
  • Continuously support Product owner/Product manager in stakeholder management
  • Participates in team demos and retrospectives
  • Work collaboratively with ART to ensure that all business requirements are captured​

Personal Characteristics

  • Analytic and structured with an ability to methodically break down problems and challenges into smaller components.
  • A drive to automate and modernize systems in order to increase value for customers and internal stakeholders
  • Team player with very good communication and interpersonal skills and strong drive
  • Experience creating detailed documentation and giving presentations.
  • Excellent planning, organizational, and time management skills

Competencies and Skills

  • Excellent skills in writing requirements
  • Strong documentation skills
  • Strong meeting facilitation and presentation skills
  • Exceptional analytical and conceptual thinking skills
  • The ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Ability to effectively communicate your insights and plans to cross-functional team members and management.
  • Ability to gather critical information from meetings with various stakeholders and producing useful reports.

Preferred Experience & Education

  • A minimum of 5 years of experience in business analysis or a related field.
  • Excellent documentation skills.

  • Proven record of leading and supporting successful projects/initiatives.

  • An insight and understanding of Consumer products and processes (consumer loans, sales finance and/or payments offers)

  • Experience from working Agile
  • You have a bachelor’s degree in business or related field or an MBA

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications is considered on an ongoing basic.

If any questions feel free to contact Head of Business Development Consumer, Cecilia DuRietz at mail: cecilia.Durietz@santanderconsumer.se

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Data Engineer, Data Integration, Santander Consumer Bank

Data Engineer, Data Integration, Santander Consumer Bank

The position

As a Data Engineer in our Data Integrations team, you are (together with the team) responsible for data models, governance, integration/synchronization of data from our core banking systems and platforms to our Nordic Operational Data Store (ODS).

The Nordic ODS is an extremely business-critical platform in our new Nordic IT architecture. You will work with the latest technologies and services within Informatica and Microsoft Azure such as Azure Cosmos DB and Azure Service Bus.

Your team consists of 9 highly motivated and professionally skilled team members distributed in Denmark, Norway, Sweden, and Poland. They work as a Scrum team and are part of our Transformation Agile Release Train (SAFe).

You work closely with our Common Services team that develops our Nordic Banking API Platform, Commercial teams, Data Management teams and colleagues in our Agile Release Trains.

Your responsibilities include

Build data pipelines

  • Lead the design, development, implementation, and maintenance of data pipelines
  • Establish and optimize infrastructure, technology, and storage for the data pipelines
  • Define and manage standards and best practices for ETL
  • Define and manage standards for integration and data pipelines

Technical oversight

  • Oversee technical delivery from external development teams
  • Peer-review and quality assurance of code

Drive automation through effective metadata management

  • Utilize innovative and modern tools and techniques to automate repeatable data preparation and integration tasks
  • Work to continuously improve existing data pipelines

Requirements & Training

  • Work with IT teams, business analysts and data analytics teams to understand data consumers’ needs and develop solutions
  • Train the data management in development standards and best practices

Technology

  • Test and learn emerging technology for data management, storage, and analytics

Your qualifications

  • You have a minimum of 10 years of experience within IT product development
  • You have hands-on experience working with agile development practices
  • Strong experience with popular database programming languages including SQL, PL/SQL or other
  • Strong experience with traditional integration technologies, such as ETL/ELT, data virtualization, data replication/CDC
  • Experience with .NET, Python, or other programming languages
  • Experience in working with message queuing technologies [such as Kafka, JMS, Azure Service Bus/Event Hub]
  • Experience with cloud data platforms
  • Experience with NoSQL databases

The academic

  • Computer Science & Information Technology education (may be substituted by relevant experience)
  • Knowledge of Informatica Cloud Data Integration, XML, JSON data structures, XQuery, and Azure Cosmos DB or another unstructured database
  • Competency in designing, building, and optimizing data pipelines, pipeline architectures and integrated datasets using traditional data integration technologies, such as [ETL/ELT, data virtualization, data replication/CDC, message-oriented data movement, API design and access]
  • Ability to understand complex business and technical issues
  • Ability to communicate with all levels of the organization

You as a person

  • You have an agile mindset / DNA
  • You are proactive and have built-in "sense of urgency"
  • You are structured and are a finisher
  • You are brave and love to take responsibility
  • You are smart and get things done

Residence and work permit in one of the Nordic countries is a requirement.

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link.

You are welcome to contact David Eliasen + 45 5373 2020, if you have questions about the position.

The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than June 12, 2022. All applications are treated confidentially.

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Scrum Master, Santander Consumer Bank

Scrum Master, Santander Consumer Bank

The position

As a Scrum Master, you are responsible for the further implementation of Scrum and other agile practices. Specifically, we run Scrum, Kanban, and Scrum with Kanban. With us, Scrum is not a new concept, but something we have been working on for a long time. Therefore, it is important that you can inspire us for continued development and empowerment. This applies both when bad habits have become law and need to be unlearned, or that you are on target to contribute with the latest knowledge in your field. We are therefore looking for a strong change agent who has the courage to be a role model when we must drive change, whether this is at team level or in the larger organization.

Your everyday life will mainly be with your two teams as you help with daily challenges. We also expect you to be ready to assist the organization and participate in broader contexts. You will collaborate with other Agile Coaches and Scrum Masters, where we would like to see you have a strong will to create and help build the communities.

Santander is characterized by a high number of professionally skilled colleagues who are constantly striving to get better. Therefore, we hope you also represent a high level of professionalism and the belief that we develop best together. For you, agility is not just a professionalism, it is the way you view the world and can see parallels in everyday life.

An excerpt of the principles we work by in everyday life

Cohesive teams over individual competences
It means a lot to us that you are involved in creating the best teams, where you use your toolbox to create social cohesion and ensure high well-being.

Small long-lived teams over projects
It is essential to have an agile mindset where the firm foothold is the team. Where projects often have a start and end date, we see our teams as constant.

Full end-to-end ownership over shared ownership
We strive to create clarity and transparency where responsibility and ownership are well defined.

Care and attention over deadline driven
We strive to work optimally, where we consciously work with choices and opt-outs to create the best solutions.

Your responsibilities include

  • To coach and help the Product Owner become more effective by focusing on business value and working with the development team
  • To facilitate, coach and train your and others' development teams
  • To facilitate and help the organization become more agile and efficient

Your qualifications

  • You have a higher education, preferably in IT
  • You are certified by Scum.org, Scrum Alliance or similar
  • You have a minimum of 5 years’ experience as a Scrum Master or Agile Coach

The academic

  • You have deep knowledge and experience with Scrum and other agile practices
  • You can facilitate, coach and train individuals and teams
  • You can communicate with all levels of the organization

You as a person

  • You have an agile mindset that spreads to the rest of the organization
  • You are motivated, proactive, positive, optimistic, and flexible
  • You believe in the collective abilities and knowledge of the team, where we lift best in groups

Residence and work permit in one of the Nordic countries is a requirement.

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link.

You are welcome to contact David Eliasen + 45 5373 2020, if you have questions about the position.

The job is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than June 12, 2022. All applications are treated confidentially.

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Business Analyst

Do you want to play a central role in the implementation and roll-out of the new Nordic origination system for Auto? Are you a person with an eye for detail who loves to see to that all pieces of the puzzle fit perfectly in place? If so, have a look below!

We are hiring a business analyst to join the Nordic Auto Product Development team where you will work side by side with Product owners and be the link between Business and IT. In this role you will report to the Nordic Auto Product Development leader.

The business analyst – Auto participates in the Agile Release Train (ART) and works closely with other functions such as operations, IT, commercial, collections & risk in order to mature the business requirements for the banks target architecture from a Nordic One Bank perspective.

Main task and responsibilities

Your main responsibilities will include performing detailed analysis of requirements, document processes and performing some user acceptance testing. To succeed in this role, you should thrive on getting the details right and have a natural analytical way of thinking. In addition, you need to have good communication skills and need to be able to explain difficult concepts to non-technical users.

The tasks will include, but not be limited to the following:

  • Evaluate business processes, continuously strive to find areas of improvement, write requirements, support development and implementation
  • Perform requirement analysis
  • Facilitate user story specification and acceptance criteria in collaboration with subject matter experts
  • Align and communicate dependencies with related projects
  • Support Product managers in backlog grooming

Personal Characteristics

  • Analytical and structured with the ability to methodically break down requirements into smaller components
  • Excellent planning, organizational, and time management skills
  • Critical thinker and problem solver - not afraid to challenge status quo and actively seek optimal resolutions
  • Curious – not afraid to ask the “what’s and why’s”
  • Self-driven with “can-do” attitude
  • Great collaborator with very good communication and interpersonal skills

Competencies and Skills

  • Highly proficient in writing business requirements
  • Strong presentation, facilitation & documentation skills
  • Strong analytical and problem-solving skills
  • Understanding of how to structure customer/partner journeys and process modelling
  • Proficiency with Azure Dev. Ops. and Office tools
  • Solid in written and spoken English. Proficiency in one of the Nordic languages is required

Preferred Experience & Education

  • A minimum of 3 years of experience as a business analysis or in a related field
  • Experience from working with agile development
  • Salesforce experience seen as beneficial
  • A bachelor degree in business or related field or an MBA
  • SAFE training appreciated but not required

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact Auto Product Development Leader, Christofer Bachman.

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Kundekonsulent Customer Service & Sales

Hovedoppgaver

  • Besvare innkommende henvendelser via telefon
  • Salg av bankens produkter
  • Jobbe aktivt for å oppnå individuelle mål, samt bidra til at avdelingen oppnår felles måltall.
  • Bidra til vinnerkultur i teamet
  • Overholde bransjens lover, samt bankens interne rutiner og etiske

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Nordic Product Owner Online banking

The Product Owner Online Banking will be responsible for supporting our online banking customers,
and for developing our online web- and app solutions in Norway, Sweden, Denmark, and Finland.

This role will be instrumental in supporting Santander Nordic digital distribution strategy, Santander Nordic product strategies and Santander Nordic One Bank strategy in order to reach targets for customer and partner experience, sales, self-service and cost efficiency.

Being the ultimate subject matter expert for online banking, this role ensures we are in the forefront in developing online product and service based on market and customer insights. With support from the digital distribution strategy, and with target to create business driven stores, one key success factor will be to implement data driven mindset and workflows. Another key success factor will be to convert customer insights to good customer experience by UX and design.

The Product Owner Online Banking will work in a SAFe (Scaled Agile Framework) environment with cross functional teams in order to prioritize the backlog.

Personal Characteristics

  • An end-to-end understanding of online banking service creation and knowledge of principles, best practices and tools.
  • Ability to respond quickly to changing needs and adapt as necessary to meet new challenges.
  • Strong analytical, critical thinking, communication, interpersonal and organizational skills.
  • High intrest for customer success with strong work ethic to meet client demands
  • Ability to thrive in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment
  • Experience of implementation of and/or driving agile ways of working.
  • Demonstrated excellent problem resolution and decision-making skills
  • Superior judgment, team building, budgeting, communication skills

Competencies and Skills

  • Drive an outside-in mentality and leverage insights to establish key areas of focus for improved customer experience
  • Support with innovative and strategic thinking and manage a team to provide actionable recommendation based on data/insights
  • Natural leader
  • Team player/leader with very good communication and interpersonal skills and strong drive
  • Engaged, curious, proactive, self-driven, organized but still dynamic

Preferred Experience & Education

  • Experience from developing online banking services.
  • Knowledge & advocacy of Business Agile principles & methodologies
  • 5+ years of relevant experience in fast moving industry with focus on digital services
  • A strong track record of leading and delivering across the business Experience from the Financial Service Sector
  • Experience of customer-oriented solutions and customer insights

We offer

  • An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
  • A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
  • Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact recruiting Leader, Tobias Gustafsson Niska.

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Avoin hakemus

Voit jättää meille avoimen hakemuksen. Olemme sinuun yhteydessä, mikäli meillä aukeaa osaamistasi vastaava tehtävä.

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Våra åtta värdegrunder

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Visar respekt

Vi visar respekt och behandlar andra så som vi själva vill bli behandlade. Vi bekräftar och uppskattar våra olikheter.

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Lyssnar på riktigt

Vi lyssnar och visar empati för att förstå andras behov.

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Talar klarspråk

Vi talar klarspråk, agerar konstruktivt och kan anpassa oss till andra.

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Håller våra löften

Vi håller våra löften och är konsekventa i allt vi gör.

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Samarbetar aktivt

Vi uppmuntrar aktivt till samarbete för att hitta den bästa lösningen för kunder och kollegor.

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Tillför passion

Vi tillför passion, ger energi och gör vårt bästa för att förtjäna lojalitet från kunder och kollegor.

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Stöttar människor

Vi stöttar människor i deras utveckling, ger feedback och visar uppskattning för deras insats.

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Välkomnar förändring

Vi välkomnar förändring, bidrar med innovativa lösningar och lär av misstag.

Nyrenoverat kontor i Solna Strand nära T-bana, pendel och bussar

I våra nyrenoverade lokaler har vi tillgång till gym och pool och varje vecka erbjuds de anställda att delta i olika träningsaktiviteter som t ex yoga, crossfit, löpteknik m.m.

Om oss

En bank med lokal närvaro och global styrka.

Sponsorskap

Våra sponsringsinsatser fokuserar på att inspirera till träning och en hälsosam livsstil.

Press

För dig som är journalist eller representerar media.

Tips, råd & guider

Tips och råd för din privatekonomi.

En nordisk bank med spanska rötter

Vi tillhör den globala koncernen Banco Santander som har 144 miljoner kunder och över 200 000 anställda i 45 länder. En halv miljon kunder i Sverige och på kontoret i Solna jobbar över 400 engagerade medarbetare med att skapa en enkel, personlig och pålitlig bank.

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