Jobba hos oss - Kom och bygg framtidens bank hos oss i Solna!

Do you want to play a central role in the implementation and roll-out of the new Nordic system platform for Auto? Are you a person with an eye for detail who loves to see to that all pieces of the puzzle fit perfectly in place? If so, have a look below!

We are hiring a business analyst to join the Nordic Business Transformation Auto team where you will work side by side with Product owners and be the link between Business and IT. In this role you will report to the Business Transformation Leader for Auto.

The business analyst – Business Transformation Auto participates in the Agile Release Train (ART) and works closely with other functions such as operations, IT, commercial, collections & risk in order to mature the abovementioned business requirements for the bank’s target architecture from a Nordic One Bank perspective.

Main task and responsibilities

Your main responsibilities will include performing detailed analysis of requirements, document processes and performing some user acceptance testing. To succeed in this role, you should thrive on getting the details right and have a natural analytical way of thinking. In addition, you need to have good communication skills and need to be able to explain difficult concepts to non-technical users.

The tasks will include, but not be limited to the following:

• Evaluate business processes, continuously stive to find areas of improvement, write requirements, support development and implementation
• Perform requirements analysis
• Facilitate user story specification and acceptance criteria´s in collaboration with subject matter experts
• Align and communicate dependencies with related projects
• Support Product manager in backlog grooming
• Ensure One Bank perspective on business requirements
• Perform user acceptance testing

Personal Characteristics

• Analytical and structured with the ability to methodically break requirements into smaller components
• Excellent planning, organizational, and time management skills
• Critical thinker and problem solver - not afraid to challenge status quo and actively seek optimal resolutions
• Curious – not afraid to ask the “what’s and why’s”
• Self-driven with “can-do” attitude
• Great collaborator with very good communication and interpersonal skills

Competencies and Skills

• Highly proficient in writing business requirements
• Strong presentation, facilitation & documentation skills
• Strong analytical and problem-solving skills
• Understanding of how to structure customer/partner journeys and process modelling
• Proficiency with Azure Dev. Ops. and other Office tools
• Technical understanding and knowledge of technical solutions seen as beneficial
• Solid in written and spoken English. Proficiency in one of the Nordic languages is required

Preferred Experience & Education

• A minimum of 3 years of experience in business analysis or a related field.
• Experience from working with agile development
• Experience from vehicle financing appreciated but not required
• Salesforce experience seen as beneficial
• A bachelor’s degree in business or related field or an MBA. Proven work competence can compensate for missing education
• SAFE training appreciated but not required

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact Business Transformation Leader Auto, Aleksander Foss.

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Do you want to shape the future of banking?

The financial industry is changing fast and in Santander we embrace innovation and enjoy the opportunities that new technology yields. Technology is in the core of what we do, and we know that business operates best when IT is at its best. That is why we are now seeking a new Data Platform Architect to be a part of our data driven journey.

We are looking for a person, preferably with a higher degree in Computer Science & Information technology and previous experience with cloud platforms. If you enjoy creating new improved solutions with the rest of our business, believe in team efforts, have experience with modern data platforms and agile development we would like to hear from you.

Areas of Responsibility

Data is increasingly seen as a corporate asset that can be used to make more-informed business decisions, improve marketing campaigns, optimize business operations and reduce costs, all with the goal of increasing revenue and profits.

We recently started our journey towards a new, more efficient data management platform, which will enable us to utilize the power of cloud computing to provide even better data & analytical services to our users. We are investing in best of breed technology with a cloud first strategy. We are building a platform to support a broad range of data management use-cases, from application integration, data warehousing to continuous intelligence. You will get an opportunity to play an important role in designing and implementing this new platform and forming the future of the Data Management department.

As a Data Platform Architect, you will be responsible for leading the design, strategy and implementation of a robust, secure and scalable data platform and solutions. You will create reusable standards, best practices and guidelines to improve time to market for new data solutions, as well as designing state-of-the-art logging, monitoring and reporting of the platform's health.

You will work closely with IT, business teams and other countries to develop and continuously improve our platform that supports local needs in the Nordic countries as well as other European countries. You will enable knowledge sharing of standards, best practices, and architecture principles amongst our users and other relevant stakeholders.

Some key tasks:

• Plan, develop and implement Santander’s cloud-based data platform to support both local and global use cases​
• Lead the design of scalable data platform solutions, including data warehousing, big data, and cloud-based technologies
• Define processes and procedures to ensure the efficient and effective operations of the Bank's data platform​
• Define and maintain efficient monitoring of our data platform to improve the reliability, performance and efficient usage of the platform
• Define and manage standards, guidelines and processes to ensure data quality, security, and compliance with industry standards and regulations
• Oversee end-to-end data life cycle management activities​
• Be the expert on our technology license models and the cloud economics of our data platform​
• Work collaboratively across teams to enable adoption of data platform and architecture principles and standards, and that the solution meets their needs​

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Do you want to shape the future of banking?

The financial industry is changing fast and in Santander we embrace innovation and enjoy the opportunities that new technology yields. Technology is in the core of what we do, and we know that business operates best when IT is at its best. That is why we are now seeking a new Data Engineer to be a part of our data driven journey.

We are looking for a person, preferably with a higher degree Computer Science & Information technology and previous experience with data integration. If you enjoy creating new improved solutions with the rest of our business, believe in team efforts, have the ability and passion for developing optimized data pipelines we would like to hear from you.

Areas of Responsibility

Data is increasingly seen as a corporate asset that can be used to make more-informed business decisions, improve marketing campaigns, optimize business operations and reduce costs, all with the goal of increasing revenue and profits.

We recently started our journey towards a new, more efficient data management platform, which will enable us to utilize the power of cloud computing to provide even better data & analytical services to our users. We are investing in best of breed technology with a cloud first strategy. We are building a platform to support a broad range of data management use-cases, from application integration, data warehousing to continuous intelligence. You will get an opportunity to play an important role in designing and implementing this new platform and forming the future of Data Management department.

As a Data Engineer, you will be driving the continuous development of Santander’s data & analytics platform as well as defining and managing best practices for data integration.

You will work closely with IT and business teams to operationalize new data & analytics initiatives, as well as ensuring that data management best practices are followed in the cross-functional integration teams. You will also function as a tech lead for external development resources.

Some key tasks:

• Design and development of efficient data pipelines and data platform solutions
• Oversee technical delivery from external development teams and manage standards and best practices for data integration and the integration platform
• Utilize innovative and modern tools and techniques to automate repeatable data integration tasks
• Work to continuously improve and optimize our data platform and data pipelines
• Test and learn emerging technology for data management, storage and analytics
• Participate in ensuring compliance and governance in our data provisioning
• Collaboration and training of relevant parties within the data & analytics organization

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Do you want to shape the future of banking?

The financial industry is changing fast and in Santander we embrace innovation and enjoy the opportunities that new technology yields. Technology is in the core of what we do, and we know that business operates best when IT is at its best. That is why we are now seeking a new Data Platform Engineer to be a part of our data driven journey.

We are looking for a person, preferably with a higher degree in Computer Science & Information technology and previous experience with cloud platforms. If you enjoy creating new improved solutions with the rest of our business, believe in team efforts, have experience with modern data platforms and agile development we would like to hear from you.

Areas of Responsibility

Data is increasingly seen as a corporate asset that can be used to make more-informed business decisions, improve marketing campaigns, optimize business operations and reduce costs, all with the goal of increasing revenue and profits.

We recently started our journey towards a new, more efficient data management platform, which will enable us to utilize the power of cloud computing to provide even better data & analytical services to our users. We are investing in best of breed technology with a cloud first strategy. We are building a platform to support a broad range of data management use-cases, from application integration, data warehousing to continuous intelligence. You will get an opportunity to play an important role in designing and implementing this new platform and forming the future of Data Management department.

As a Data Platform Engineer, you will be responsible for implementation and continuous improvement of a robust, secure and scalable data platform. You will be an expert on our infrastructure, related technologies and establish state-of-the-art monitoring of the platform and processes.

You will work closely with IT and data teams to understand their needs and ensuring that we are utilizing the platform in the most optimal manner. You will enable knowledge sharing of standards, best practices, solve common problems and optimize the productivity and reliability of the platform.

Some key tasks:

• Design, implement and configure the infrastructure that supports data platform applications and services
• Work to continuously improve the development lifecycle by building and maintaining automation tools that help streamline the deployment and management of data platform applications and services
• Establish and maintain efficient monitoring of our data platform to improve the reliability, performance and efficient usage of the platform
• Provide training and design support to the users of the platform with standards and best practices and development of complex solutions
• Test and learn emerging technology for data management, storage and analytics and utilize innovative and modern tools and techniques to automate repeatable tasks
• Implement appropriate security measures to ensure that the data on the platform is secure and under proper governance

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As Due Diligence specialist you have a critical role in helping Santander Consumer Bank to truly know its customers and the risks it is exposed to at any given moment. Santander recognizes its responsibility to prevent AML & Fraud activities in order to protect its shareholders, customers, partners, employees, and reputation. Key to making this happen is a Due Diligence Specialist.

Due Diligence Specialists report to the Fraud & Due Diligence Team Leader and will closely collaborate with business units involved in execution of customer on-boarding and off-boarding, to ensure it is done according to the regulatory standards and in line with internal rules and procedures.

The main responsibility as a Due Diligence Specialist is assisting on all questions related onboarding of customers and partners, to ensure continuous review of customers and the ongoing due diligence of existing customer and partner portfolios. This needs to be performed according to the regulatory standards and defined internal policies.

The role requires to support in training of the first line staff and providing input and feedback for Operations and Commercial teams.

A Due Diligence specialist will perform extended analysis and provide recommendations on customers and partners flagged by AMLO and the specialist will have customer contact.

Areas of responsibility

• Periodic updating of customer records, through information gathering and control.
• Assisting senior specialists with the creation of risk assessments
• Control for quality assurance of all received and required documentation based on bank and regulatory requirements
• Extensive cooperation with Customer Service, Quality and Complaints, and customer onboarding specialists
• Written customer contact and gathering of customer information for further follow-up, with focus on KYC and Ongoing Customer Due Diligence
• On Fraud specific tasks handle these daily and/or being back-up in case of this is needed.

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Do you want to work with funding in one of Europe’s largest banks?

The Financial Management Department in Santander Consumer Bank AS (SCB), headed by the Nordic CFO, is responsible for ensuring sufficient funding, capital, and liquidity for the bank at Nordic level. The department consists of five teams, which are all located at Lysaker in Oslo: Secured Funding, Unsecured Funding, Capital Management, Treasury and Customer Deposits. We are currently looking for a Capital Markets Analyst/Senior Analyst (depending on experience). The position represents a unique opportunity to gain experience within funding and capital markets in one of the largest banks in Europe.

The Capital Markets Analyst/Senior Analyst plays an important role by contributing to the execution of unsecured funding activities and rating process for SCB.

SCB’s unsecured funding mix includes both long and short-term funding, across all four Nordic markets (EUR, SEK, NOK, DKK) and internal capital transactions with Santander Group in Spain. The candidate will help managing the numerous of banking relationships, and to drive new and existing funding initiatives. In addition, the candidate will be responsible for maintaining and updating funding programs such as the Bank’s EMTN programme, supporting Green Bond documentation, Internal Loan Agreements, Commercial Paper Programme etc.

SCB’s rating process requires to a high degree planning- and communication skills, it consists of internal and external meetings with executive management and rating agencies, creation of company presentations etc.

The candidate will contribute to new initiatives, ranging from finding new lending partners/markets, launching and maintaining new products (Green Bonds, Tier 3/MREL issuances, Commercial papers etc.), and supporting with internal macroeconomic reports and presentations.

Deal execution and documentation

• Contribute to the execution of funding activities (internal and external) and associated derivatives
• Coordinate both internal and external projects, with focus on time management and quality of deliverables
• Maintenance of funding programmes and loan documentation
• Creation of investor presentations and participate in investor & bank meetings

Rating

• Ensure strong and solid dialogue with rating agencies
• Contribute to the planning and coordination of SCB’s annual rating agency meetings

Other initiatives

• Provide bond market updates and pricing updates to relevant teams across the organisation
• Macro reports and presentations
• Manage investor relations website and front office system (MUREX)
• Ensure processes are fully controlled start to finish, including legal documentation, notification on the stock exchange, and implementation into the front system
• Ensure good collaboration and coordination with other departments such as Treasury, Secured Funding, Market Risk and counterparts in Madrid etc.

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Do you enjoy working with data, have an analytical mindset and are interested in collaborating in an international team towards excellence in risk reporting using IFRS9 (loan losses), this job is a must see!

The Risk Management Information analyst is a role in the Enterprise Risk Management department. You will be working in a vital area of Santander´s risk strategy where your daily job will involve collaboration across the different departments inside Risk as well as with other functions outside Risk, such as Finance, Collections, IT and HQ (among others).

You will be part of a friendly, collaborative and supportive team where your area of responsibility will include extracting and working with data, analysing, and reporting: month close, consolidation, budgeting and forecasting across the Nordic countries.

Data will be a key part of your work as it is an essential part of all risk processes to identify, measure and mitigate risks inherent to our core business activities.

Main activities

• Ownership and delivery of Nordic risk reporting, analytics and consolidation: period closing, forecasting and budgeting processes (monthly, quarterly, annually).
• Data analytics and use of BI tools for reporting automation.
• Preparation and performance of ad hoc analysis for reporting to relevant stakeholders, including management, HQ and auditors.
• Developing common, documented, best practice ways of working for closing and forecasting processes.
• Solving delivery and sourcing challenges in a common way and working with teams to build on the future common data infrastructure.
• Working together with Risk and Business Units regarding IFRS9 loan losses and ad hoc projects.

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As Senior UX/UI Designer you will be part of cross-functional teams, delivering on Santander Nordic Digital Distribution strategy and optimizing the digital customer and partner experience (web and apps), based on customer and partner insights in Norway, Sweden, Finland and Denmark.

In this role, you are responsible for a user-centered design process – covering exploratory research, definition of impact goals, concept design, prototyping, visual design and follow-up of impact goals. Together with colleagues, you will be developing new digital platforms and enhancing existing platforms.
You are an important link between our customers, partners, stakeholders, and developers – cooperating daily with cross-functional (SAFE) teams to translate product demands to user flows and concepts.

Example of activities :

• Support the Product Owner in translating user needs into practical next step UX/UI-requirements
• Ensure that design, terminology and tone of voice are in line with customer requirements, policies and regulations
• Drive long-term change and communicate common vision goals.
• Maintain and update the design system to ensure speed and consistency across all digital channels
• An advocate for good and user-centric design
• Collaborate with Santander Global UX-community

Skills

• Knowledge of entire user-centered design process, including exploratory research, definition of impact goals, concept design, prototyping, visual design, and follow-up
• Knowledge in developing and working with design systems, with the ability to design holistically while also considering details
• Strong UX and UI and visual design skills
• Skilled in Figma
• Strong communication skills
• Professional English skills
• Ability to work independently as well as collaborate in teams
• Ability to make design decisions and feel confident in arguing for those

Experience

• 4+ years of experience in design after completed education
• Experience from hybrid way of working, remote and on-location
• Extensive experience in user-centered design process
• Experience in developing App/Webb applications such as Online Banking solutions for example.
• Experience in agile ways of working
• Experience in banking sector and of Nordic organizations

Personal characteristics

• Structured and methodical with focus on customer needs and customer experience
• Curious, driven and interested in identifying actions for improvements in both short and long term
• Committed to do delivering quality work on time
• Team player, flexible with a can-do attitude

Education

• BA or MA degree in Art, Design, HCI or a related field

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be located in any of our Nordic locations in Lysaker, Hvidovre, Solna or Helsinki.

Interested?

If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Candidates are considered at ongoing basic and the add will be removed when right candidate is found.

If any questions feel free to contact Head of Digital & Consumer Business Development, Tobias Gustafsson Niska.

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Vi söker medarbetare i sommar till Back office & Disbursement!

Teamet består av två delar; Partner & Dealer och Business Support och vi behöver kollegor under sommaren till båda grupperna från maj/juni t o m 31 augusti.

De uppgifter som huvudsakligen ska utföras är administration samt en del telefonservice.

Uppgifter:

Huvudprocess Partner & Dealer:
I Partner & Dealer sköter man utbetalningar av billån.

• Daglig kontakt med bilhandlare och partners för Auto (telefontjänst)
• Hantering och kontroll av återförsäljaravtal till bilhandlare och avtal på privatlån
• Hantering av utbetalningar till återförsäljare
• Hantering av övrig e-post från kunder och återförsäljare
• Övrig förekommande administration

Huvudprocess Business Support:
I Business Support sköter man utbetalningar av privatlån.

• Scanna document/posthantering
• BBA/Kontroll av bankkontonummer gentemot andra banker
• Salesforce/Ärendehanteringssystem
• Autogiro
• Plockfakturor
• Övrig förekommande administration

Även andra ad hoc-uppgifter i Back Office kan förekomma.

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The Data & Analytics team is providing data and insights from the biggest function of the bank – Operations. With handling applications, disbursements, sales activities, customer & partner contacts and various back-office tasks, the amount of data in OPS is massive and we need reinforcement to build upon it.

You will be part of a team of four OPS Analysts that are building data & reports into PowerBI. The team works by utilizing Agile principles and having a Nordic perspective with stakeholders in Denmark, Finland, Norway, and Sweden. The team also provides insights, analysis and forecasting based on the facts & figures.

Our Ops Analyst team is rather new – we have only existed two years - so you have a great chance to affect our ways of working and maturing our team further. In addition to running the Data & Analysis “data center” with your colleagues, you will be collaborating with Data management, Commercial, IT and other stakeholders as well as presenting reports and insights to leaders. The work also includes training the end users and sharing knowledge on how to utilize the reports in the most optimal way. Therefore, you will succeed with having great communication skills and readiness to present your work in various forums.

Main tasks and responsibilities

• Support stakeholders in Operations in decision making with data driven insights and proactively suggest business improvements
• Work on reduction, standardization, and automation of recurring reporting
• Enable self service reporting, mainly based on PowerBI Cloud
• Execute reporting requirements in a timely and accurate manner
• Ensure aligned and clarified definitions
• Collaborate & communicate actively across teams and functions
• Supporting Operations with forecasting, including impact and initiative analysis based on data insights
• Document the data & reports and ensure quality with controls
• Run training and knowledge sharing across Operations

Skills & Requirements

• Experience from working with SQL and PowerBI
• Knowledge within area of responsibility & financial industry
• Knowledge of Data warehouse and Python seen as beneficial
• University degree (bachelor or master) within Finance, Economics, Engineering, Quantitative Methods or similar is preferred
• Fluent English in writing and speech
• Ability in one of the Nordic languages

What we offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

This position can be in any of our Nordic locations in Helsinki, Hvidovre, Solna or Lysaker.

If you got intrigued by this position and you have the right profile and mindset, please send your application and CV via the link. Applications are considered on an ongoing basis. If you have any questions about the position, you can contact Philip Aarup, Team Leader of OPS Data & Analytics

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The Auto Analytics team are responsible for utilizing relevant data and developing strategies and models that not only bring clear and intuitive insights to relevant stakeholders, but transform these insights into business value in terms of higher income, lower cost, and/or higher customer satisfaction.

The team work on data driven analytics in a wide range of areas, like customer satisfaction, CRM, customer lifetime value, pricing & profitability, reporting and KPIs. In this position you are expected to focus on automation and increased efficiency in our processes by implementing simple and controlled solutions and strategies in the daily business.

The team is having strong collaboration and well established relations with Commercial, Management control and other key functions. We have a strong business mindset and the ability to translate data insights to business opportunities in dialogue with senior management. We are a team with great exposure within the organization and must say that we have a genuine interest of the vehicle -and leisure industry.

Main task and responsibilities

As senior analyst you will have main focus on one country, but should also expect to work cross-Nordic.

You will take responsibility for coordination and project management tasks on cross-functional initiatives founded on data driven insights, which include:

• Involving different business experts at the right time
• Ensure that stakeholders understand the big picture and pursue common objectives as a team
• Ensuring action is taken based on the insights delivered – deploy changes and coordination with other functions
• Support the commercial department with key data to improve insight

Over time Your responsibility also include:

• Support optimization of CRM &TCM through analytics & models
• Structure and conduct tests, optimize campaign efficiency, analyze and evaluate results
• Advise and drive deep dive activities to increase insights around target areas.
• Create and deploy segmentation models
• Opportunity to explore advanced analysis such as deploying machine learning models
• Work on reduction, standardization and automation of recurring reporting
• Enable self service reporting, mainly based on Power BI Cloud
• Ensure timely deliver of and easy access to reports and insights to relevant stakeholders
• Qualitative: monitoring, business cases, product/business development etc.
• Leverage internal & external input and facilitate internal best practise sharing
• Work towards harmonization data definitions and logic across functions
• Work to optimize customer lifetime value through data driven insights
• Support forecast & budget processes with data-driven insights
• Proactively highlight business opportunities & risks based on data driven insights together with recommended actions

What will it take to succeed?

• Requires ability to act on unclear tasks and independently drive projects without best practices or guidelines
• Requires some negotiation skills and ability to communicate and interact with senior leadership in the company
• Need to be collaborative but also questioning and challenging, persistent and with great integrity.

Competencies and Skills

• Solid business understanding (financials, product dynamics, market knowledge)
• Strong practical knowledge from building, implementing and using advanced models
• Knowledge in handling large data sets
• Excellent analytical/numerical skills and ability to identify root causes
• Excellent analytical programming competence (SAS, SQL, Python (beneficial))
• Experience from using/developing in Power BI is beneficial

• Strong communication and presentation skills

• Ability to coordinate and take the lead in projects & initiatives

• Excellent in English, Danish is beneficial

You have 3+ years of relevant experience in the field of data and analytics - but aspiring and ambitious professionals with less experience are encouraged to apply. Experience in one or more of these fields: CRM Analytics & Customer Insights, Reporting, Pricing & Profitability, Portfolio Analytics. You have a graduate degree in Finance, Mathematics, Engineering, Quantitative Methods or similar.

What we offer

• Generous mandate to identify and drive changes and improvement opportunities based on data and analysis
• Opportunity to influence and drive the strategic work in close collaboration with senior leadership
• Opportunity to build a large network within various departments
• Great exposure in the business
• Alternating tasks, always new challenges and opportunities
• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees make long lasting and impactful decisions to shape our future.

Interested? If you have the right profile and enthusiasm, please submit your application and CV as soon as possible. Applications are considered on an ongoing basis.

If any questions feel free to contact Auto Analytics Leader, Anna Lövkrona.

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We are looking for a Process student Assistant 12-15 hours a week. In this position you will have a strong role helping the business map and updating processes within Operations.

The Process student Assistant will report to Head of Fraud, Due Diligence & Complaints.

Process documentation and mapping:

The task is to establish a strong process overview in Azure with help from the process owner and this will happen in close collaboration with Operations Management.

Execution is your responsibility but input on processes is to happen in close collaborations with Local Team leaders for all 4 countries to ensure that processes are mapped.

On medium term (+12 month) you are to come up with a suggestion, based on your own experience and learning, how to be embedded in the organization. Still to anticipate that you are to have a degree of hands on and be a doer but with more focus on ensure quality, improvements, and coaching.

In general:

The role requires to support process owners and quality endure that the mapping is correct and in line with policies for the bank. Also, it´s to interview FLA´s and help process owners in the set-up and in how to use the adhering systems.

We hope, that by having the overview, you will come up with/suggest through in-sight areas for improvements, optimization, and harmonization’s that both drive resilience and efficiencies.

Areas of responsibility

• Actively advise and support on all questions related to Process mapping in Azure
• Map relevant workflows and document in Azure
• Support training and knowledge sharing in Azure

Experience

• Understanding and working experience within Azure
• Ability to communicate and pass on knowledge to colleagues
• Experience from the financial industry

Competence:

• Possess analytical mindset
• Excellent interpersonal and communication skills (written, verbal, presentation)
• Comfortable and quick to learn and use multiple systems simultaneously
• Solid in written and spoken English.

Personal characteristics

• Organized, structured, result oriented and collaborative
• Attention to detail as well as the ability to see the bigger picture and connect the dots
• Highly independent, self-driven, innovative and curious
• Ability to identify gaps and inefficiencies in process and suggest an action plan to address the issues
• Comfortable to work in a fast-paced environment
• Motivate, inspire, and energize your surroundings
• Structured and a doer
• Transparent, open, and honest

We offer

• A corporate culture that is professional and dynamic, yet informal
• An excellent team with highly competent, dedicated, and friendly co-workers

We are conducting ongoing interviews and the job ad will be closed when the right candidates are selected.

For more information about the position, contact team colleague Zahra Alebady.

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As Due Diligence specialist you have a critical role in helping Santander Consumer Bank to truly know its customers and the risks it is exposed to at any given moment. Santander recognizes its responsibility to prevent AML & Fraud activities in order to protect its shareholders, customers, partners, employees, and reputation. Key to making this happen is a Due Diligence Specialist.

Due Diligence Specialists report to the Fraud & Due Diligence Team Leader and will closely collaborate with business units involved in execution of customer on-boarding and off-boarding, to ensure it is done according to the regulatory standards and in line with internal rules and procedures.

The main responsibility as a Due Diligence Specialist is assisting on all questions related onboarding of customers and partners, to ensure continuous review of customers and the ongoing due diligence of existing customer and partner portfolios. This needs to be performed according to the regulatory standards and defined internal policies.

The role requires to support in training of the first line staff and providing input and feedback for Operations and Commercial teams.

A Due Diligence specialist will perform extended analysis and provide recommendations on customers and partners flagged by AMLO and the specialist will have customer contact.

Areas of responsibility

• Periodic updating of customer records, through information gathering and control.
• Assisting senior specialists with the creation of risk assessments
• Control for quality assurance of all received and required documentation based on bank and regulatory requirements
• Extensive cooperation with Customer Service, Quality and Complaints, and customer onboarding specialists
• Written customer contact and gathering of customer information for further follow-up, with focus on KYC and Ongoing Customer Due Diligence
• On Fraud specific tasks handle these daily and/or being back-up in case of this is needed.

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The Fraud Analyst has a critical role in helping Santander Consumer Bank to fulfill its legal and regulatory obligations when it comes to Fraud activities but also has the responsibility to keep the Banks fraud losses down. The fraud losses have a direct impact on the Bank’s bottom-line costs. Santander recognizes its responsibility to reduce fraud across all products; improve product profitability through reducing fraud exposure and loss; and enhance shareholder, customer, and regulatory confidence.

The main responsibility of a Fraud Analyst is to investigate, review, prepare and handle cases whose decisions, with the support of laws, ordinances, regulations, etc., directly entail legal effects for an individual (legal or physical). Legal effect means a benefit, right, or obligation. They also convey knowledge in their own subject area, point out shortcomings and produce suggestions on how to prevent the shortcomings

During the process of investigating a fraud case, the Fraud Analyst will interact (both orally and written) with other financial institutions, external collections agencies, FSA, law enforcement, lawyers, etc. This requires excellent communication skills and knowledge, about fraud and within the legal area. The Fraud Analyst will also represent (witness) Santander Consumer Bank AS in court when it comes to fraud cases.

The extent of measures to prevent and detect Fraud is based on the definition of the risk of fraud in accordance with what is established in the Basel framework. The Fraud Team is the handler of financial crime risk on behalf of Business Areas, it is the first point of contact for the business regarding fraud matters and is responsible for the overview and coordination of fraud prevention processes in the Bank

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Har du lyst til å jobbe innen salg i Santander Consumer Bank?
Vi ser etter deg som er student og ønsker å jobbe deltid i en 23% stilling. Det er også ønskelig at du kan jobbe utover din 23% stilling f.o.m uke 26 t.o.m uke 34 (sommervikar)

Hovedoppgaver:

• Besvare innkommende henvendelser via telefon og chat.
• Behandle skriftlig korrespondanse av e-post.
• Salg av bankens produkter.
• Jobbe aktivt for å oppnå individuelle mål, samt bidra til at avdelingen oppnår felles måltall.
• Bidra til vinnerkultur i teamet.
• Overholde bransjens lover, samt bankens interne rutiner og etiske.

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We are looking for a Quality & Complaints Specialist in the Due diligence, Fraud & Complaints Function.

You will be part of a Nordic team with 6 great colleagues.

Your tasks and areas of responsibility and deliveries:

• Complaint’s reporting, follow up on mitigating actions and execute on actions plans.

• GDPR breaches

• Execute/support training and knowledge sharing across Operations to ensure correct behavior ref. GDPR, Op Risk events and complaints

• Monitor adequate documentation of controls across operations (Heracles driven). Review adequate control evidence on a quarterly basis, either by delegation or through samples

• Participate in monthly coordinator meetings

• Support to Legal in Complaint Board cases and to OPS in relation to complex complaint cases.

• Follow-up on events in own function in cooperation with managers, action owners and others. Responsibility for mitigation of risks depends on what is decided in each function and BAU process

• Promote and assist work on internal controls for Nordic Operations

• Drive and ensure harmonization, efficiencies, and standardization through optimizations

• Deliver on personal and business goals

• Facilitate monthly Quality & Complaints Forum

Activities within the role:

Main process:

• Non-Financial Risk/Op Risk Events (Support Operations within ICM, BIA and RCSA)

• Reporting (internal and external)

Your qualifications and skills:

• Strong communicator and good team player

• Strong ability to execute

• Highly analytical and solution oriented

• Strong ability to understand complex issues

• Passionate about risks, controls, documentation, and structure

• Data driven and skilled within creating reports

• Proactive and solution driven attitude – love to succeed

• Motivate, inspire, and energize your surroundings

• Structured and a doer

• Transparent, open and honest

Qualifications and experience:

• Solid understanding and experience from financial/service industry

• Good understanding and knowledge of customer/partner journeys/processes

• Solid business understanding

• Ability to understand dependencies across the bank

• Ability to effectively train and covey messages to others

• Fluent in written and spoken Danish and solid in written and spoken English.

• Minimum two years experience within areas of responsibility

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

Are you interested?

If you have the right profile, will and enthusiasm, please send your application and CV via the link already today. Applicants are considered ongoing.

You are welcome to contact recruiting leader, Arja Pynnönen on tel. +358 503757454, if you have any questions about the position.

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Voit jättää meille avoimen hakemuksen. Olemme sinuun yhteydessä, mikäli meillä aukeaa osaamistasi vastaava tehtävä.

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